How can we help?
Short, honest answers to the questions we hear most often — grouped by what you're trying to do.
Jump to a topic
Four sections, each a few questions. Pick the one closest to what you're trying to figure out.
Getting started
First steps from "I just signed up" to "I'm having a real conversation."
How do I sign in?
What can I do on the Free plan?
Is there a desktop or mobile app?
Connecting workspaces
Plugging the AI into the tools your team already uses.
Which workspaces can I connect?
How do connectors authenticate?
One of my connectors says "Reconnect" — what happened?
Can I share one connector across multiple agents?
How does Google Workspace SSO work?
acme.com), Wootality gives you a stable
shareable URL — paste it in onboarding docs, your team
wiki, or a Slack pin. When teammates click it, Google
forces them to sign in with their @acme.com
Workspace credentials; personal @gmail.com
accounts are rejected. If you'd rather keep the bookmark
stable but allow any Google account through, switch off
Require Workspace credentials on the same page —
the URL still works, just without the
hd= domain lock. Every hit is recorded in
your activity log so admins can see the integration in
use. Available on Pro, Business, and Enterprise.
What's the difference between Google Workspace SSO and Enterprise SSO?
Working with the AI
Custom agents, skills, the knowledge base, and tasks that run on their own.
What's the difference between a chat and an agent?
How does the knowledge base work?
What is a skill?
What are agent tasks?
Does the AI remember things between chats?
Billing & accounts
Plans, usage, exports, and what happens when you want to leave.
Where do I see what I've spent?
How do I upgrade or change plans?
Can I get an API key?
wk_live_… API keys from Settings → API Keys
to drive Wootality from a script, dashboard, webhook, or
CI job. Keys are shown once on creation, stored hashed,
and can be revoked any time from the same page.
How do I export my data?
How do I delete my account?
Still stuck?
If your question isn't on this page, a real person reads every message — we'd rather give you an honest answer than point at a search box.