Help center

How can we help?

Short, honest answers to the questions we hear most often — grouped by what you're trying to do.

Getting started

First steps from "I just signed up" to "I'm having a real conversation."

How do I sign in?
Wootality uses Google sign-in. From the landing page click "Sign in" and pick the Google account you want associated with your workspace. There's no separate password to remember.
What can I do on the Free plan?
Free starts at roughly five conversations a day and one workspace connector — enough to try out the AI against one of your tools (say, Notion or GitHub) without committing. See the pricing page for the full comparison.
Is there a desktop or mobile app?
Not yet — Wootality runs in the browser today. The web app is responsive and works on a phone in a pinch, but the primary surface is a desktop browser.

Connecting workspaces

Plugging the AI into the tools your team already uses.

Which workspaces can I connect?
Notion, Slack, Google Drive, Google Calendar, Google Sheets, Google Docs, GitHub, Linear, Stripe, HubSpot, Discord, Figma, Zoom, Calendly, and ClickUp. Each connector lives in Settings → Connectors. Once connected to your account, you can share it with as many of your agents as you like.
How do connectors authenticate?
Most providers use OAuth — click "Sign in with X", grant the scopes, and you're connected. A few (like Stripe) take a pasted API token instead. All tokens are encrypted at rest with AES-256-GCM and OAuth tokens auto-refresh in the background before they expire.
One of my connectors says "Reconnect" — what happened?
The provider rejected the refresh — usually because the grant was revoked from their side (admin removed the app, password rotation, etc.) or the token went past its refresh window. Click "Reconnect" and re-grant access; your agent links and configuration are preserved.
Can I share one connector across multiple agents?
Yes — connectors live at the account level. Connect once, then link the account to whichever agents should be able to use it from each agent's settings page. Unlinking from one agent doesn't affect the others.
How does Google Workspace SSO work?
Settings → Google Workspace SSO lets you pin sign-in to a specific Workspace domain. Once you've entered your domain (e.g. acme.com), Wootality gives you a stable shareable URL — paste it in onboarding docs, your team wiki, or a Slack pin. When teammates click it, Google forces them to sign in with their @acme.com Workspace credentials; personal @gmail.com accounts are rejected. If you'd rather keep the bookmark stable but allow any Google account through, switch off Require Workspace credentials on the same page — the URL still works, just without the hd= domain lock. Every hit is recorded in your activity log so admins can see the integration in use. Available on Pro, Business, and Enterprise.
What's the difference between Google Workspace SSO and Enterprise SSO?
Google Workspace SSO is per-user and free of identity infrastructure — point it at your Workspace domain and you're done. Enterprise SSO is for organizations that want SAML 2.0 / OpenID Connect with their existing IdP (Okta, Azure AD, JumpCloud, etc.) plus SCIM 2.0 provisioning. Workspace SSO is included on Pro; Enterprise SSO is Business and Enterprise.

Working with the AI

Custom agents, skills, the knowledge base, and tasks that run on their own.

What's the difference between a chat and an agent?
A chat is a single conversation thread. An agent is a persistent configuration — a system prompt, a set of connectors, a slice of the knowledge base, and any skills or MCP servers it can reach. You can open many chats against the same agent.
How does the knowledge base work?
The knowledge base is a markdown document store you build up over time. Agents can search it during a conversation, and you can link documents to each other to form a small wiki. Upload markdown files or paste content directly in the editor.
What is a skill?
Skills are bundles of instructions plus optional helper scripts the AI can pull in when relevant — following the agentskills spec. Each skill has a name, a short description, and a markdown body the model reads when it activates the skill. You can write your own or import community skills from a zip or GitHub link.
What are agent tasks?
Agent tasks are background jobs you create from a chat or the tasks page — for example, "every weekday at 8am, summarize yesterday's GitHub PRs and post to Slack." They run on a schedule, use the agent's connectors, and log every run so you can see what happened.
Does the AI remember things between chats?
Within a single chat, yes — the whole thread is in context. Across chats, the agent's system prompt and knowledge base provide continuity. Long-running memories that the agent extracts surface in Settings → Memory so you can review what's been remembered and edit or delete entries.

Billing & accounts

Plans, usage, exports, and what happens when you want to leave.

Where do I see what I've spent?
Settings → Usage shows a live dashboard of your AI spend this period, broken out by agent and model. Pro and above also get included usage allowances; you only pay the provider's marginal cost once you cross the included amount.
How do I upgrade or change plans?
Self-serve plan management is rolling out soon. For now, see the pricing page for plans and email hello@wootality.com to upgrade or arrange annual billing (which saves roughly 17% versus monthly), procurement, multi-year terms, or volume discounts.
Can I get an API key?
Yes — Pro and above can mint personal wk_live_… API keys from Settings → API Keys to drive Wootality from a script, dashboard, webhook, or CI job. Keys are shown once on creation, stored hashed, and can be revoked any time from the same page.
How do I export my data?
Conversations, knowledge base documents, and skills can be exported from their respective sections. A full read-only feed of account activity lives at Settings → Activity today; Business and Enterprise plans will get audit log export (JSON or CSV) from the same page — coming soon.
How do I delete my account?
Email hello@wootality.com from the address on your account and we'll remove your workspace, conversations, knowledge base, and connector tokens. See the privacy policy for what's retained for legal or billing reasons after deletion.

Still stuck?

If your question isn't on this page, a real person reads every message — we'd rather give you an honest answer than point at a search box.